Terms and Conditions
As soon as you use the website, you shall follow all terms and conditions, where you shall precisely review the List of Terms & Conditions before using the online services and if you do not accept to do so or cannot follow any condition or clause of the List of Terms & Conditions, we advise you not to use the online services offered by al-Azya' al-Mutaqaddimah Trading Establishment.
al-Azya' al-Mutaqaddimah Trading Establishment has the absolute right, at any time, to modify the terms and conditions on the website without prior notice or notification. You can access latest version of the terms and conditions at any time and if you do not accept the modifications made to such terms and conditions, you shall cease using this service. If you continue using this service, it means that you agree to abide by the modified terms and conditions relating to use of this website.
These conditions and terms are valid and shall supersede the entire previous forms of commercial representation, oral agreements or other understandings, unless there are additional terms are stipulated for certain product or service.As soon as you use the website services, you shall abide by the Terms & Conditions.
Security Protection of the Website
You may not breach or try to breach security protection of the website, including the following:
• Accessing information that is not customized for you or accessing the internet server or an account to which you are not officially authorized to use.
• Trying to explore, examine or test ability of the system or the network or trying to break the security system or levels of protection without being authorized to do so.
• Trying to disturb or interfere with the service provided to any other user, host or network, including but not limited to: publishing and transmitting the viruses to the website, overloading the website, sending serial messages or spam or any other means that may affect the network integrity.
• Send spam, including the commercial offers and/ or advertisements for the products or services.
• Simulation for the purpose of falsifying and using the IP address, the email address, or any part of the website address in any email or postal group.
Breaches of the system or the network security shall result in civil and criminal sanctions in most cases.You hereby agree not to use the system resources, including hardware or software, not to use any method of disturbance or interference and not to try interfere with the website workflow or any activity or service offered by the site.
The website will investigate the activities that may involve these breaches and will cooperate with the relevant judicial authorities to prosecute and execute the necessary penalty over the person(s) involved in such breaches.Details of the products, stock and prices
In our permanent and prompt endeavor to provide accurate and comprehensive information about our products (such as availability of the product, prices, product specifications, illustrations and characteristics) and to provide comprehensive information about the services, we may encounter some typos.
The maximum limits of accuracy are taken into consideration in displaying the product colors on the website, where the colors appearing on the website mainly depends on the settings of your screen and this falls beyond our domain because we cannot accurately make sure of the color settings supported in your screen.
Publishing the product or service details (including but not limited to: marketing bulletins, advertisements, commercial offers, magazine offers and small bulletins) on the website is not considered a direct guarantee for availability of the products, offers or prices either through online shopping or in the stores.
Some errors may occur while providing the product or service and the detailed information about prices on the website, where the website can provide you with prices of the products on an individually basis or total cost of the product or service only after you submit your online order in full; if the invoice of a certain product or service is requested and issued and the price is incorrect or the information is incorrect due to an error in registering the correct price or the product or service information, the website shall be entitled to either communicate with you to clarify this error and the method of dealing with it or to cancel your order and notify you of such cancellation and if your order is accepted and electronically followed up, the total cost shall be calculated and deducted from your credit card account and we will inform you, via email, that the payment is being correctly made.
Availability of the products and the prices are subject to change without prior notice.
Stock information and prices are only the website-specific-information.
Freight, delivery and receipt
Inside KSA, the products delivery to Buraidah City will take 24 hours to two working days after date of order or payment confirmation; the products delivery to the main cities (Riyadh - Jeddah - Al-Khobar - Dammam - Mecca) will take two days to six days and the products delivery to the other cities will take two days to eight days. The products delivery outside KSA will take five to ten working days after confirmation of the order and payment, where the customer service center or the freight forwarder will communicate the customer within 48 hours to confirm the delivery time and place.
AH Boutique offers a "door to door delivery service", and we look forward to serving you in a manner that matches your aspirations in providing this service, so we hope to provide us with a clear address to ensure fast delivery. The address must include the building number, villa or apartment number in addition to the street name and zip code. The phone number and the name of the concerned person must be written down according to the form on the website. When confirming the submission of your order, you must confirm the product specifications very carefully and agree to abide by the terms of sale described in the section "Product details, stock and prices".
Products are delivered through one of the shipping methods shared with AH Boutique from 9 am to 5:30 pm daily, except on Fridays.
The service of "home delivery by shipping companies" is a "door to door" service in most cases, but we apologize for not applying this service in some cases due to the limited delivery of the delivery company or due to some local laws. In agreement with our delivery partners, we reserve the absolute right not to deliver the order to a person under the age of 18 when the product is delivered.
The freight charges for non-free delivery service are calculated pursuant to the selected freight plan and weight, size or dimensions of the product to be delivered.
If there is failure in delivery of the order due to your fault (including but not limited to: writing a wrong address or incorrect name), there shall be additional charges to be paid by you for re-sending the order.
- While purchasing the product, the customer is entitled to determine date of receipt of the purchased product within a maximum period of one (1) month after the date of purchase without additional costs.
- If the customer selects to receive the product within a period exceeding one (1) month after the date of purchase, the customer shall be entitled to request for storing the purchased goods with AH Boutique for monthly fees of 10% of total value of the products to be stored and these fees shall be collected from the customer by bank transfer before freight thereof, provided that the storage period shall not exceed three months as of the purchase date and if that period exceeds, AH Boutique shall be entitled to cancel the order and the customer will preserve his/ her right to fully refund paid price of the product.
The website offers the ability to purchase the products or services (online) via the website and to pay the required amount via the Internet according to the available freight and delivery service in KSA.
All cash transfers and payment within KSA, including the licenses and financial entitlements, shall be made in SAR (Saudi Riyal).Payment for the on-line purchases may be made via the SADAD Payment System, including MADA cards and credit cards (only Visa or MasterCard), through the electronic payment portal of the banking service provider accredited with the Saudi Arabian Monetary Agency.
In the case of payment through the electronic payment portal on the website, the customer shall receive on-screen as soon as the payment is accepted. We are not responsible if the payment process is refused or canceled by the used card service provider for any reason, where you shall liaise with the credit card provider for the reason for such refusal.
We do not store your credit card or MADA card information on the website.All information and details entered by you via the electronic payment portal are encrypted for the security protection and the correspondence to/ from the service provider's website is encrypted and cannot be reviewed by us.We do not provide other companies or individual entities with any information about the payment made through the website, unless such information is requested by any official legal authority, where such information is processed by our payment officer.
You shall make sure that the information contained in your MADA/ Credit Card used for your payment for the electronic services is correct and valid, where you shall use your legal card, your personal information will not be used or exchanged through the electronic services with any third party, except to verify legality of its information, to make sure that the information is not falsified or when such information is requested by law, legal regulations or the court. In all case, the website service shall not be responsible for falsification of the MADA/ credit cards, where you shall be held responsible for your use of falsified cards and be fully responsible for proving the otherwise.
If we are unable to provide your order or a part thereof, we shall directly inform you of this matter and will return the full paid amount or a part thereof to you through the credit card which you used to pay the order amount.
Your use of the online payment service on our website is considered to be your acceptance to abide by these terms and if you do not agree to term, we ask you not to use this service.
Cancellation of Order
AH Boutique reserves the right to cancel the order for any of the following reasons:
- Rejection/ non-acceptance of the payment process.
- The customer is late for more than one (1) hour in payment through the SADAD Payment System.
- The customer purchases more than two pieces of the same product.- If the delivery address given by the customer is wrong, the contact information is incorrect or we are not able to access the customer.The customer has the right to book/ reserve and pay for the purchased product for only 15-day period, such booking/ reservation will be released on the 16th day and in this case, the customer preserves the right to refund the full product price.
Customer's cancellation of the order:
To continue with cancellation of your order, you shall firstly contact us first via the website-form contained within the order.
You can cancel your order for any of the following reasons:If the order is neither delivered nor shipped to you within the periods indicated in paragraph "Freight, Delivery and Receipt".
If cancellation is made after freight or sending the order, the freight cost will be charged with you in the form of cancellation fees and we will have the right to match the time in which your order was shipped with the time in which you sent the cancellation request.
Value Added Tax (VAT)
All website prices are subject to VAT.